GENERAL TERMS AND CONDITIONS FOR ONLINE PURCHASES ONLY*

 

CUSTOMER SERVICE

If at any time you need help with your order or a query you can contact us during the following business hours:

- MONDAY-FRIDAY

- 9AM - 5PM

- (09) 302 1866

- 0800 6453746

sales@platinumsports.co.nz

*We will endeavour to get back to you within 48 hours of receiving your query.

 

CANCELLATION POLICY

Once you have placed an order you are unable to cancel it. If there is any issue with your order or you have made a mistake please call us on (09) 302 1866 and we will be able to help you.

 

DELIVERY

All deliveries are made using Courier Post.

We will endeavor to ensure delivery between 1 to 5 working days from time and date of purchase. 

 

TRACKING YOUR ORDER

When your online purchase is complete you will receive an automated tracking email from Courier Post. Please check your spam/junk if you do not receive this email within 48 hours of making your purchase.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please email us at sales@platinumsports.co.nz within 7 working days of placing your order so that we may assist you in conducting an investigation.

 

CUSTOMERS WITH PLATINUM SPORTS CO VIP ACCOUNT

Cardholders with Platinum Sports Co VIP account will receive points for online purchases on actual dollars spent.

Points are not earned on Loyalty Vouchers when they are redeemed nor are points earned on sale items.

Please make sure you answer yes to the prompt at time of purchase for points to be added to your VIP Account.

*Note a maximum of 100 points can be applied when Promotional Gift Cards or Vouchers are used as payment, 2nd, 3rd or even 4th promotional Gift Cards or Vouchers will not earn points.

Please make sure you include a first and last name as well as mobile number of the account you would like the points added to; failing in doing so may result in a new account being created or the purchase may be added to the incorrect account.

For more information about our Platinum Sports Co VIP programme please email us at sales@platinumsports.co.nz or call us on (09) 302 1866 or 0800 645 3746 

 

PLATINUM SPORTS CO VIP LOYALTY VOUCHERS

Once issued, loyalty vouchers cannot be used in conjunction with each other or with any other voucher, promotion, discount, credit note or lay-by.

Loyalty vouchers are issued on a one per week basis in denominations of $40. Any further vouchers will be issued only after the redemption of the previous one.

Vouchers must be used by the expiry date indicated and points are not earned on loyalty voucher purchases, they are earned on dollars spent - points are not transferrable.

Platinum Sports Co reserves the right to remove points from an account if misuse is suspected.

DOUBLE POINTS - During any double points promotional period OR when a double points voucher is presented; double points are available on actual dollars spent and will not be applied to any use of voucher, gift card, credit note or exchange.

*Terms and Conditions are subject to change without notice. 

 

REDEEMING VOUCHERS/LOYALTY VOUCHERS/GIFT CARDS ONLINE

To redeem a voucher online please follow the process below:

1. Place your order
2. Quote your voucher number in the comments section
3. Pay full price
4. Once your order has been processed, you will be refunded for the voucher amount (this will take 5 working days to show in your account).
 
Alternatively you can call one of our stores below and process your voucher/payment over the phone - free shipping is still included within NZ.
 

VICTORIA PARK (09) 302 1866 or 0800 645 3746

LES MILLS STORE (09) 302 0965

 

LES MILLS MEMBER $200 VOUCHER PROMOTION 2017 | TERMS & CONDITIONS & EXCLUSIONS

"LUCKY LAST PACKS"

 

ONLINE OUTLET PURCHASES* - PLEASE NOTE DIFFERENT TERMS & CONDITIONS APPLY ON DISCOUNTED ITEMS:

*Please note – Outlet Sale items are available on our Website only and are not available in store.

Loyalty Vouchers, Vouchers, Credit Notes and Gift Cards cannot be used on discounted items.

Purchase’s from our Outlet section do not accumulate Loyalty Points. Due to high volumes on our website that are taking advantage of these discounts – we apologise in advance if an “oversell” of an item should occur. In this instance we will inform you and refund you for the affected item immediately.

Complimentary Gift Wrapping is not available for Outlet purchases - this is only a service we can offer on full priced items.

Please allow up to 5 working days to receive your order.

All sales on discounted items are final. 

SPECIAL ORDERS

Special orders are final, no returns or exchanges can be accepted on special orders.

 

EXCHANGES IN STORE*

Online purchases may be returned to either of our branches below for an exchange.
 
PSC VPM        | 210 Victoria Street West l Auckland CBD l 09 302 1866
PSC Les Mills  | 186 Victoria Street West l Auckland CBD l 09 302 0965
 

We can provide an exchange for any item(s) provided the following conditions are met:

* Item(s) must be accompanied by the relevant sales receipt and paperwork.

* Item(s) must be in saleable condition with swing tags attached/footwear must be returned in its original box with tissue.

* Item(s) are returned within 10 days of purchase.

* Item(s) were not sale items.

 

EXCHANGES VIA COURIER*

All exchanges must first be organised via email at sales@platinumsports.co.nz

 

We can provide a exchange for any item(s) provided the following conditions are met:

* Item(s) must be accompanied by the relevant sales receipt and paperwork.

* Item(s) must be in saleable condition with swing tags attached/footwear must be returned in its original box with tissue.

* Item(s) are returned within 10 days of purchase.

* Item(s) were not sale items.

 

- Any return delivery fees are at the customers expense.

- As Platinum Sports Co is not liable for the loss of an item being returned to us we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item. 

- Platinum Sports Co reserves the right to refuse any return where it is deemed the item(s) does not match the return above conditions.

 

** Our online policies differ to those in-store, for any information on in-store policies please call (09) 302 1866.

** If your item is deemed faulty, we will send you a pre-paid bag so you may return the item to us.

 

REFUNDS FOR ONLINE PURCHASES*

For online purchases we are happy to provide a refund for change of mind, subject to the following conditions.

All refunds must first be organised via email at sales@platinumsports.co.nz

 

Return Conditions:

* Item(s) must be accompanied by the relevant sales receipt and paperwork.

* Item(s) must be in saleable condition with swing tags attached/footwear must be returned in its original box with tissue.

* Item(s) are returned within 10 days of purchase.

* Item(s) were not sale items.

 

- Any return delivery fees are at the customers expense.

- A flat rate shipping fee of $6.50 will be deducted for any change of mind refunds, alternatively Platinum Sports Co is happy to provide a gift voucher for the total amount.

- As Platinum Sports Co is not liable for the loss of an item being returned to us we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item. 

- Platinum Sports Co reserves the right to refuse any return where it is deemed the item(s) does not match the return above conditions.

- Refunds are processed onto the original card payment was made from or if the item(s) were paid via bank transfer, we will ask you for a bank account number.

 

*Our online policies differ to those in-store, for any information on in-store policies please call (09) 302 1866.

 

RETURNS ADDRESS*

As Platinum Sports Co is not liable for the loss of an item being returned to us we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item. 

We do not allow pick ups/drop offs at our returns address.

 

PSC WEB RETURN/EXCHANGE

Destructor Building
Victoria Park Market
210 Victoria St West
Auckland Central
(Entry via Union St)